Learn more about our services, how we work and what you can expect when you partner with Strix IT.
Pricing varies by the package chosen but starts as low as $99 per month. Book a discovery call and we will generally provide an estimate within the first 15 minutes. Zero obligation. Zero hard sell.
We first document your environment, gather the required access and agree on a handover plan with you. We then coordinate with your current provider, secure administrative access, verify backups and security controls, and communicate the change to your team. Unnecessary changes are avoided during the transition, and anything potentially disruptive is scheduled in advance. The objective is a controlled handover with minimal disruption and any downtime scheduled after hours.
Every agreement has a written scope so you know exactly what is and is not included. Depending on the plan, this may cover service-desk support, user and device management, Microsoft 365 administration, monitoring, patching, cyber security, backup, vendor coordination, onsite support, reporting and technology planning. Any exclusions are documented before you sign.
24/7 refers to automated monitoring and alerting of covered devices and services around the clock. Our standard human support hours are 7:00 am–4:00 pm AEST, Monday to Friday, excluding public holidays. Critical after-hours assistance is available for eligible incidents under the terms of your plan. We clearly separate 24/7 monitoring from staffed help-desk hours so there is no ambiguity.
Yes. In a co-managed arrangement, we complement your internal IT person or team with service-desk capacity, escalation support, Microsoft 365 and cloud expertise, cyber security, projects, documentation and leave coverage. Responsibilities are agreed at the start so your staff always know which team owns each issue.
Yes. We provide onsite support across Brisbane, Logan, Ipswich, Redlands and surrounding areas when physical attendance is the best option. Most issues are handled remotely for speed, while onsite visits are scheduled according to urgency, location and your service plan. Your team can also receive remote support while travelling anywhere in Australia.
Strix managed-service agreements have absolutely zero lock in, on the majority of our agreements. Our standard arrangement can be ended with 30 days’ written notice. We would rather retain clients through service quality than contract friction.
The review is a fit conversation, not a technical audit. We discuss your team, current provider or setup, recurring problems, security concerns and upcoming changes. By the end, we will tell you whether Strix appears suitable and recommend the next step, be that practical advice, a deeper assessment or a managed-services proposal.
Schedule a 15 minute call. You tell us your pain points, and business structure, and we’ll work out if we’re the right fit for you.
Prefer to call now? 07 3063 7616
Share a few details about your business and current IT situation. A Brisbane-based specialist will review your enquiry and contact you within one business day.
1
We review your situation
A specialist looks at your team size, environment and priorities.
2
20-minute fit call
We ask focused questions and explain where we can help.
3
Clear next step
Practical advice, a deeper assessment or a managed services proposal.
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